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Do³±czy³: 02 Lut 2025
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 Wys³any: Nie Lut 02, 2025 07:54 Temat postu: What are they and why do businesses need them? |
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REVE Chat reported that by 2024, up to 90% of requests will be processed by chatbots. According to Medium, 69% of people will choose a program over a call or email. 96% of buyers know what a chatbot is. From these data, it is clear that bots are a good basis for communicating with clients and optimizing the sales department.
What is a chatbot and its types
A chatbot is a digital interlocutor that simulates communication with a live person, usually a company manager. Its main goal is to find out the client's needs and successfully satisfy them.
Basically, chatbots are divided into several types.
By the manner of dialogue:
Scripted. The simplest option. They respond only to push-button commands and do not perceive human speech.
Text. They respond to live communication, but only through keywords. This creates the appearance of a real interlocutor.
Voice. Recognize spoken language and communicate by voice. Use the capabilities of modern neural networks.
By sites:
Messengers and social networks. The main source of chatbot Peru Phone Number Database popularity. According to Statista, in 2023, WhatsApp will be used by about 2 billion people, the Chinese WeChat - 1.3 billion, and Telegram is visited by more than 700 million users per month.
Website. Communication occurs through a web page dialog box.
Applications. The chatbot helps you understand the service and makes navigation easier.
According to the learning algorithm:
Scripted. They work according to a pre-written scenario. If the user has chosen "item A", the robot will give "answer 1", "answer 2" and so on until the end of the dialogue chain.
Based on NLP (natural language processing). They use advanced AI and can hold natural conversations, even telling jokes.
Each bot is useful in its own way and solves a certain range of business problems.
Chatbot tasks and advantages
The chatbot market is expected to be worth $10.5 trillion by 2026. No wonder, as the benefits of AI for business are growing every day. Here's what digital assistants are used for:
Reduce customer churn. A quick response is important to 75% of users, so if the operator delays the response, the person will go to more efficient competitors. The virtual assistant responds lightning fast - both to calls and messages.
Automation of routine. Most customers ask the same questions: delivery time, availability of goods, size of assortment, etc. A chatbot can process hundreds of such requests per second. In addition, it can receive 100% of calls, record order data in CRM and perform other small tasks, unloading operators.
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